We operate on a flexible appointment system that gives choice to the patient.

Appointments can be booked either by telephone by contacting reception on 0121 749 5757 between 08:00am and 06:30pm Monday to Friday, at the reception desk or through our website and associated apps such as the NHSapp.

There are a limited number of on the day appointments but pre-booked appointments can be booked up to two weeks ahead. Patients have the option to speak to a clinician via telephone, see them face to face or can request an online or video consultation.

As a practice, we offer more than just GP appointments, however, you may be asked to attend another local site for some services. We have clinicians such as Clinical Pharmacists who can deal with medication related queries. Advanced Nurse Practitioners (ANPs), who can see, diagnose and treat adults and children with many conditions including minor infections. First Contact Physiotherapist (FCP), who has been trained to deal with new muscular-skeletal issues for patients. Health & Wellbeing Coach, who is there to guide patients into changing their lifestyles. Social Prescribing Link Workers who can help with debt, low level housing, loneliness, unemployment, isolation and much more.

If possible please try to telephone reception before 10:30 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

The doctor who visits you may not always be your own GP.

This Practice is committed to providing a safe and comfortable environment where patients and staff can be confident that best practice is being  followed at all times.

All patients are entitled to have a chaperone present for any consultation, examination or procedure with either a Doctor or Nurse where they feel one is required. 

Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the the time of request. However, occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our chaperone policy or have any questions or comments regarding this please contact the Practice Manager.

Interpreter

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

At varying times throughout the year, we may have Medical Students with us so that they may gain first hand experience of General practice.

If we do have any students at the time you are being seen, you will be advised of this in advance and you will of course be able to decline their presence at the consultation if you so wish.